We welcome exchanges in compliance with the articles of the Consumer Protection Law No. 6502 on returns. Within 14 days after your purchase, you may return unopened items in their original packaging with your receipt or other evidence of purchase. We are unable to provide you with a refund or exchange if 14 days or more have gone since your purchase.

As soon as we receive your returned item, we’ll thoroughly review it to determine whether you’re eligible for a refund. We’ll then let you know via email when that decision has been made. If you have a right to a return, we will refund your money and initiate a credit against your original mode of payment.

Only items with standard prices may be reimbursed. Sale items cannot be returned.

Please get in touch with us at customer-support@gr-express.shop or call +90 530 086 7777 if you would want to check on the status of your return.

The return fee may be discreet depending on the type of product you are purchasing.

  • You can return the product to the shipping company.
  • We do not accept the return of expired, perishable or expired products.
  • Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, CD and cassettes, stationery consumables (toner, cartridge, ribbon, etc.);

o Unopened packages untried

○ It can be returned if unused.

  • If you receive a used, worn or washed product, you may be required to return it. In this case, no refund will be made.
  • Household appliances (refrigerators, dishwashers, washing machines, ovens (gas, electric, microwave), stoves, fans, irons, fans, heaters, coolers), televisions, etc. Products that require installation. If the package is opened without the authorized service information, it will not be included in the scope of return. • If the product is found to be damaged/defective/defective after it has been opened by the authorized service, please give the due diligence report/service form/report to the authorized service. must be filled. If you want to return the product after receiving this document, you can do so by finding the return code on the www.gr-express.shop website and delivering the product to the cargo officer.
  • The right of withdrawal cannot be exercised for goods or services that fluctuate in the financial markets, are not under the control of the seller, and whose prices fluctuate.

How can I return the products I purchased?

  • Return procedure:
  1. In gr-express.shop, go to “My Orders” in the “My Account” section.
  2. Click the Warranty Request button to view your order details. 3. Select the products and quantities you want to return. Please make sure that the product return does not exceed the expiry date.
  3. Select your reason for returning the product. 5. You can check the status of your product in the return process on the RMA Claims page.
  4. Combine the invoice and the items to be returned in one package.
  • If you do not have an invoice, fill in the following information on a blank sheet and return it in the return package.

o Surname:

Order number:

o Reason for return:

  • Please deliver to the specified cargo company within 7 days. No need to provide a return address, just enter the code.

When will I receive a refund for the returned/cancelled product?

If you paid by card, the refund will be made to your card within 2-3 weeks (depending on your bank) after the product is delivered to the Garanti Express Store reception center by the courier service provider.

The return process of the products is as follows.

After receiving the goods, we will check compliance with the return conditions.

o The return will be approved if the product complies with our return policy.

– If you paid by card, your refund will be reflected on your card within 2-3 weeks, depending on your bank.・In installment payments, the refund will be made instantly to the bank, but the payment will be made in installments on the credit card statement.

o If the product does not comply with our return policy, it will be returned to your address.